Susan Culkin

Hi, I'm Susan Culkin, an experienced User Experience & Interaction Design professional. with hands-on and management experience. I'm currently looking for consulting or contract opportunities; let me show you how to increase customer loyalty and decrease dev cycles.

Susan Culkin spent the past 15+ years working with great teams to create meaningful interactive designs through user experience design and design strategy.  UX is integral to the decision-making process to create innovative, targeted, successful products. Susan Culkin’s experience managing design and dev teams is based on a proven, scalable process she has implemented for large companies and start-ups. She has client-facing and in-house experience, including incorporating UX in Agile projects. Susan Culkin’s leadership style depends on listening, convening, invitation, and the triumph of questions over answers.   

Mentor at Jumpstart Foundry

August 2012 - Present | Nashville

Mentoring entrepreneurs on Interaction design and user-centric design process at start-up accelerator.

Mentor at Nashville Software School

July 2012 - Present | Nashville

Teaching Design for Developers ‘bootcamp’ Nashville Software School Mentoring students on graphic design and user experience principles

User Experience & Interactive Design Consulting at Freelance

June 2012 - Present | Greater Nashville Area

Working with companies to introduce the principles and benefits of user-centric design as well as to enhance the user experience of their products. Supporting innovative start-up efforts and improving experience and therefore ROI on existing, established products.

User Experience Designer at Deloitte

April 2011 - June 2012 | Nashville, TN

*Designed user-friendly and accessible interfaces for computers, tablets, and mobile devices. * Contributed collaborative user research and strategy techniques to create high performing flows and designs for both web and mobile solutions * Conducted design thinking workshops to design innovative user-centric solutions * Received two awards in recognition of exemplary and outstanding performance.

User Experience & Interaction Design Manager at Cablevision

2008 - 2011 | NY

* Established the User Experience & Interaction Design team * Directed "€œfour screens" interactive designs — computers, tablets, mobile & TV * Our Optimum TV iPad app was #1 in the App Store! * Lead design of Cablevision’s Online DVR application that increased DVR subscriptions by 4% in 30 days. * Raised customer retention with redesign of Optimum.net customer portals for Cablevision'€™s approximately 3 million customers.

User Experience Consultant at CA (Computer Associates)

2007 - 2008 | NY

* Designed Product Compatibility Matrix web application * Crafted personas for usability team

User Interface Product Manager at Thomson West

2006 - 2007 | DC

* Established User Experience practice for GSI * Designed first release of Westlaw Business site

Business Analyst/Consultant at Keane Federal Systems, Inc.

2004 - 2006

* Performed User Experience & Business Analysis for government clients * Designed analysis & collaboration software

Associate at Booz Allen Hamilton

2002 - 2004

* Performed User Experience & Business Analysis for government clients * Designed analysis & collaboration software

Creative Director/Info Architect at IBM

2000 - 2002

Led team of 14 creative staff to produce captivating internet sites and applications for multi-lingual international corporations, including Roche Diagnostics, NASCO and Blue Cross Blue Shield. Oversaw all design and production phases.

Graphics/Art Director at Deloitte Consulting

1994 - 2000

Established first graphics department for Deloitte DC office